Return Policy
Returns & Refund Policy
Last Updated: June 2026
At Home Cozy Nest, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please review our Returns & Refund Policy carefully before placing an order.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
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Be unused and in its original condition
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Be returned in its original packaging whenever possible
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Not show signs of misuse, damage, or excessive wear
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Be accompanied by proof of purchase or order confirmation
Home Cozy Nest reserves the right to refuse returns that do not meet these conditions.
Non-Returnable Items
For hygiene, safety, and product integrity reasons, certain items may not be eligible for return, including:
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Personal care products
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Opened bedding products where prohibited by applicable laws
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Gift cards
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Clearance or final sale items
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Customized or personalized products
Any non-returnable items will be clearly identified on the product page when applicable.
How to Request a Return
Before returning any item, please contact our customer support team.
To initiate a return, please provide:
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Your order number
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The reason for the return
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Photos of the item if it is damaged, defective, or incorrect
Contact us at:
Our team will review your request and provide return instructions if your return is approved.
Please do not send products back without prior authorization.
Damaged, Defective, or Incorrect Items
If you receive an item that is:
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Damaged during transit
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Defective
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Incorrect
Please contact us within 7 days of delivery.
Include:
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Your order number
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Photos of the product
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Photos of the packaging
We will evaluate the issue and, where appropriate, offer a replacement, store credit, or refund.
Return Shipping Costs
Unless the return is due to an error on our part (such as a defective, damaged, or incorrect item), customers are responsible for return shipping costs.
Original shipping charges are generally non-refundable unless otherwise required by law.
We recommend using a trackable shipping service when returning products, as we cannot guarantee receipt of returned items.
Refunds
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to the original payment method used for the purchase.
Refunds typically appear within 5–10 business days, depending on your financial institution or payment provider.
Partial Refunds
In certain situations, only a partial refund may be granted, including:
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Items returned in a condition different from their original state
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Products missing parts not due to our error
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Returns requested outside the applicable return period where permitted by law
Order Cancellations
Orders may be canceled before they have been processed or shipped.
Once an order has entered the fulfillment process or has been shipped, cancellation may no longer be possible.
If you wish to cancel an order, please contact us as soon as possible.
Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you require an exchange for the same item, please contact our customer support team for assistance.
Refused Deliveries
If a shipment is refused by the customer or returned due to an incorrect address provided by the customer, any shipping fees, return shipping charges, or carrier fees may be deducted from the refund amount where permitted by law.
Chargebacks
If you experience an issue with your order, we encourage you to contact us directly before initiating a payment dispute or chargeback.
Our customer support team is committed to finding a fair and timely resolution whenever possible.
Contact Information
For questions regarding returns, refunds, or exchanges, please contact:
Home Cozy Nest
Quebec, Canada
We are committed to providing a transparent, fair, and customer-focused shopping experience.