FAQ
Vous avez une question ? Nous avons la réponse !
Bienvenue dans notre espace FAQ, conçu pour vous aider à trouver rapidement les informations dont vous avez besoin. Livraison, retours, entretien des couvertures, tailles disponibles… Nous répondons à toutes vos interrogations pour vous offrir une expérience d’achat simple, douce et sans stress — à l’image de nos couvertures.
Foire aux questions
QUAND RECEVRAI-JE MA COMMANDE ?
Order processing, product manufacturing, and delivery (free of charge) require our team a maximum of 10 to 15 business days. We make every effort to ensure you receive your order as quickly as possible, without compromising the quality of our merchandise.
I HAVE NOT RECEIVED MY ORDER. A problem with the Post Office? Package lost, broken, destroyed?
With our secure delivery, Couvertures Cosy handles disputes on your behalf. Our customers' satisfaction is our priority. We do not blame the carrier and leave you to "deal with it". We take full responsibility by immediately sending you a new parcel at our expense.
Can I return a blanket if it doesn't suit me?
Yes, of course!
If the blanket does not meet your expectations, you have 14 days after receipt to return it.
To be eligible:
The blanket must be unused,
In its original packaging,
And in perfect condition.
Simply contact us with your order number to obtain the return address and instructions.
Upon receipt and verification of the item, we will proceed with a full refund (excluding delivery charges).
Your satisfaction is essential — you can buy with peace of mind.
1. What is the difference between a fleece, wool, and cotton blanket?
The fleece blanket is light, warm and soft, ideal for winter or cozy evenings.
The wool blanket is thicker, insulating and naturally thermoregulating.
Cotton is breathable and soft, perfect for warmer seasons or for babies.
Are your blankets machine washable?
Yes, the vast majority of our blankets are machine washable. Specific care instructions are provided on each product page.
Do you offer baby blankets?
Absolutely! Our baby blankets are made with hypoallergenic materials that are soft and safe for a baby's sensitive skin.
Are the blankets suitable for outdoor use? (beach, picnic...)
Yes, we offer waterproof and dirt-resistant models, perfect for outdoor activities such as picnics or beach days.
Quelle taille choisir pour mon lit ?
Here are some reference points:
Single bed: 140x200 cm
Double bed: 200x230 cm
Queen bed: 160x200 cm
King size bed: 240x260 cm
The ideal dimensions are always specified on each product sheet.
Are your blankets warm for winter?
Yes, we offer double-layered models, in fleece or wool, perfect for keeping warm on cold nights
Do you offer weighted blankets?
Yes, we have a selection of weighted blankets, ideal for reducing stress and promoting restful sleep.
How can I tell if a blanket is suitable for allergy sufferers?
Our hypoallergenic products are clearly identified. They are made from materials free of irritating substances and are easy to maintain.